Can I assign records based on shift hours using assignment rules?
Yes, you can assign the records based on shift hours.
Shift hours are set by your administrators in the Business Hours under the Company Details in the General Settings. Users can be associated with shift hours based on their work hours.
If, when setting up the assignment rule you set the Would you like to check user availability before assigning? option as Yes, and choose Shift Timing, then the system will automatically assign incoming records to a user who is available based on their shift.
Read more about setting shift hours here.
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