Can data subjects request that their data be removed or deleted from Zoho CRM?
Data subjects can use the Right To Erasure (or Right to be Forgotten- Article 17), to request that their personal data be deleted or removed from Zoho CRM.
As a data controller, you will have to delete the data if the customer ask for it, unless you have overriding legal obligations for preserving the data. (
Refer to Article 17 of EU GDPR).
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