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Manage Business Hours
Business Hours defines the working hours of an organization and is typically based on the company's location. However, if your organization has offices in different countries the business hours followed at the headquarters may not comply with the ...
What is the difference between shift hours and business hours?
Business hours define the operational hours of your organization, for example Monday to Friday, 8:00 am to 5:00 pm. If your company operates in different time zones or your employees work different hours, you can create shifts to define their working ...
What happens if the shift hour falls outside the organizations business hours?
Yes, whenever you make changes to the business hours you will be alerted if any shift hours fall outside of the new business hours. You will not be allowed to save the new business hours unless the shift hours are altered accordingly. Note: The ...
What are custom business hours and how do I set them?
Zoho CRM provides a list of default business hours that you can set for your organization, for example 24 hours x 7 days and 24 hours x 5 days. However, if your organization's working hours differ from the default business hours, you can set custom ...
How will changing the business hours impact other functions in CRM?
The reason for setting up business hours is so the system knows when a user is available and assign activities appropriately. In CRM, many automated, manual, and scheduled activities depend on the business hours. For example, a workflow notification ...