B. She will need to implement the following configurations to meet her requirements:

1. Create a custom module named "Call Quality" to store the outbound call records, and set the permission so that only she (sales manager) and the regional manager can access it.
   
2. Create the following Fields for the Call Quality module:
   

   Field Name	Field Type	Field Value
   Call Recording	URL	-
   Contact	Lookup	-
   Call Type	Picklist	- Inbound - Outbound
   Call Duration	Single Line	-

3. Integrate the CRM account with a Telephony service provider so that the sales agents can call the customers from the CRM account.
   
4.  Create a Custom Function to push the outbound call record to the Call Quality module:
   Enter the following details:
   

   Function Name	Call Quality
   Display Name	Call
   Description (optional)	Create a new record in the module
   Category	Automation

   
   Copy and paste the below code:
   
   Edit Arguments
   

   Function Name: CreateCallQuality
   

   Function Arguments
   

   CallId = Call Id
   

   callDetails = zoho.crm.getRecordById("Calls",callId);
   

   createCallQualityMp = Map();
   

   createCallQualityMp.put("Name",callDetails.get("Subject"));
   

   createCallQualityMp.put("Owner",callDetails.get("Owner").get("id"));
   

   createCallQualityMp.put("Call_Recording","https://crm.zoho.com/crm/org685460759/tab/Activities/" + callId + "?sub_module=Calls");
   

   createCallQualityMp.put("Call_Duration",callDetails.get("Call_Duration"));
   

   contactId = callDetails.get("Who_Id");
   

   if(contactId != null && contactId != "")
   

   {
   

   createCallQualityMp.put("Contact",contactId.get("id"));
   

   getContactDetails = zoho.crm.getRecordById("Contacts",contactId.get("id"));
   

   createCallQualityMp.put("Email",getContactDetails.get("Email"));
   

   }
   

   createCallQualityMp.put("Call_Type",callDetails.get("Call_Type"));
   

   createArry = List();
   

   createArry.add(createCallQualityMp);
   

   createDataStr = {"data":createArry,"trigger":{"workflow"}};
   

   createJsonStr = createDataStr.toString();
   

   // createCallQualityResponse = zoho.crm.createRecord("Call_Quality",createCallQualityMp);
   

   // info createCallQualityResponse;
   

   createCallQualityResponse = invokeurl
   

   [
   

   url :"https://www.zohoapis.com/crm/v2/Call_Quality"
   

   type :POST
   

   parameters:createJsonStr
   

   headers:{"Authorization":"2412c2f4061718fb297150ecb515b10e"}
   

   ];
   info createCallQualityResponse;

5. Integrate the CRM account with Zoho Survey and create a survey form.
   
6. Create an email template named "Feedback survey" and add the survey link to the email.
   

Workflow Configurations 

1. Configure a workflow rule to create new record in the "Call Quality" module when a call is completed: 

1. Navigate to Setup > Automation > Workflow Rules and enter the following: 
   

   Rule Name	Create Call Quality
   Module	Calls
   Description (optional)	Create new record
   When to execute	On a record action > Create

   
   
   Condition 1:
   
   

   Which calls will the rule apply to	All Calls
   Instant Action	Functions > Call Quality

2. Configure a workflow rule to send a feedback survey via email 

1. Navigate to Setup > Automation > Workflow Rules and enter the following details:
   

   Rule Name	Rate Call Quality
   Module	Call Quality
   Description (optional)	Rating and Feedback
   When to execute	On a record action - Create

Condition 2

Which call quality will the rule apply to	All call quality
Instant Action	Email Notification > Survey Form

The records will be pushed to the Call Quality module which contains details of the applicants along with their survey responses.

Call Quality Assessment

Maria generates a report to view the survey responses for each applicant.