In the mobile application: 

1. Open the Zoho One app on your mobile device, then tap  in the top right corner.
   
2. Under GROUPS, tap on the group or department to which you want to add users.
   
3. To add moderators:
   
1. Under Moderators, tap Add Moderators, then select the users you want to add as moderators.
   
2. Tap DONE.
   
4. To add members:
   
1. Under Members, tap Add Members, then select the users you want to add as members.
   
2. Tap DONE.
   
5. To add followers:
   
1. Under Followers, tap Add Followers, then select the users you want to add as moderators.
   
2. Tap DONE.
   

In the web application: 

1. Sign in to Zoho One, then click Directory in the left navigation menu.
   
2. Go to Groups, then click the group that you need to add users to.
   
3. Click Add Members, then select the users to be added.
   
4. Assign their role in the group.
   
1. Moderators can add or remove members and manage the group's settings.
   
2. Members are the non-privileged users present in the group.
   
3. Followers are only available in departments. There may be cases where a user needs to be part of multiple departments. For example, support agents might need to stay in touch with the Production and Management teams in order to keep their knowledge bases updated. In those cases, the user can be added to additional departments as a follower. They will have access to all the resources of the additional departments, but will only be considered a Member of their primary department.
   
5. Click Add.