A user is unable to create assignment rules for the Contacts module even though they have the permission to create assignment rules. What should I do?
The user will be only able to create assignment rules for the modules they have access to.
For example, if the Leads module is not enabled for the Sales Manager profile, users with that profile will not be able to create rules for the Leads module.
You must ensure the users have access to all the modules they need to create assignment rules .
To set module permissions:
- Go to Setup > Users and Control > Security Control > Profiles.
- Select the desired profile.
Go to Module Permissions and then Basic Permissions and toggle the Contacts module on. Check that the Create permission is enabled.
3. Verify that the Contacts module is checked under Automation > Assignment Rules to ensure that assignment rules can be created for that particular module.
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